ArcaMax

Michael Hughes thought he was being smart by paying for his European tour in full to lock in the price. But when his airline canceled his flight, his tour operator sent him a new bill for $670. Can a company really ignore its own price-lock guarantee because of an error?

Q: I paid in full for an Overseas Adventure Travel (OAT) trip to Spain ...Read more

Deborah Keck upgrades to a suite on a Princess cruise and receives a confirmation showing that she's "paid in full." But then the cruise line adds nearly $4,000 to her bill and threatens to cancel her trip if she doesn't pay. Can a company change the price after you've already settled the tab?

Q: I booked a cruise on the Star Princess about ...Read more

A few weeks after Dennis Drake returns his Dollar rental car in Albuquerque, New Mexico, the company bills him an extra $1,858. The company claims that he kept the vehicle. Can a paper trail fix this bill?

Q: My wife and I recently reserved a Jeep Compass from Dollar to be picked up in Phoenix and returned at Albuquerque International Sunport...Read more